COVID-19 Coronavirus Update & Management Plan
COVID-19 CORONAVIRUS UPDATE - 28 SEPTEMBER 2020
We have great news! Following yesterday's update from the Government, dental restrictions have been lifted sooner than expected and we are officially back to level 1 restrictions!
As such, Fine Smiles Dental remains open and our team will be available for all dental services including routine check-ups and cleans, orthodontic treatment, wisdom teeth removal and dental implants.
The situation in Victoria is understandably fluid and as we continue to follow the advice from the Victorian Government and Australian Dental Association, we will keep you up to date on any changes and announcements in relation to dental care.
If you have any questions or would like to make an appointment, please give us a call on 9689 4477 or complete the booking form on our website and one of our team members will be in touch with you shortly.
The safety and well-being of our patients and staff remain our highest priority and our team continues to uphold the highest infection control and hygiene standards. As you may already know, we have several protection measures already in place to keep our team and much-loved patients safe and for your peace of mind. For more information, click here.
It has been a challenging period but we are grateful that we can go back to work and serve the community. Stay safe and we look forward to seeing all of your (masked) faces soon!
COVID-19 CORONAVIRUS UPDATE - 24TH JUNE 2020
Our thoughts are with everyone affected by COVID-19. As such, we'd like to let you know that the safety and well-being of our patients and staff remains our highest priority. Our clinic is currently open for all dental services and our team continues to uphold the highest infection control and hygiene standards. We have sufficient Personal Protective Equipment (PPE) available and have several protection measures already in place to keep our team and much-loved patients safe and for your peace of mind. This includes:
Entry Screening: All patients are required to complete our online COVID-19 declaration form prior to their appointment, which includes questions regarding whether you are experiencing any acute respiratory symptoms. Unfortunately, we are currently unable to see patients who answer yes to any of these questions
Temperature Checks: Temperature checks are conducted for all staff and patients that enter the practice each day
Hand sanitiser stations: Hand sanitiser is readily available throughout the practice for patients and staff. We kindly ask that all patients sanitise their hands upon entry into the practice. All of our staff are fully trained in the highest infection control and hygiene standards and are required wash and sanitise their hands at regular intervals.
Pre-treatment mouth rinse: This is offered to every patient before starting their dental procedures
In our surgery rooms, we perform a full wipe down and sanitisation procedures on every surface before and after each patient
In addition, all frequently touched surfaces throughout the practice are sanitised every hour and all waiting room magazines and other non-essential items have been temporarily removed.
Physical Distancing measures: Our waiting room is currently limited to 4 people only. If you require a friend or family member to accompany you to your appointment, we kindly request you only bring one person
Alternative waiting area: If you prefer not to sit in the waiting room, you can wait in your car and we will give you a call as soon as we are ready to see you. Just let us know when you have arrived so we can check you in
Virtual consultations: We continue to offer complimentary Teledental consultations for patients who prefer to speak to a dentist from the comfort of their home
If you have any questions or would like to make an appointment, please give us a call on 9689 4477 or fill out the booking form on our website and one of our team members will be in touch shortly.
We thank you for your patience, understanding and support during this time, and as always, please stay safe!
Fine Smiles Dental Team
COVID-19 CORONAVIRUS UPDATE - 23RD APRIL 2020
We have great news!
As of Monday 27 April, the Australian Government has eased restrictions for dental treatment to level 2! This means we can now provide a wider range of dental services in addition to emergency procedures.
Over the next few weeks, we will be working hard to get in touch with our patients who have had to reschedule their appointments due to Covid-19.
Although restrictions have been eased, our team continues to observe strict additional infection control protocols to ensure the safety of our staff, patients and our wider community. Complimentary teledental consults are also still available to all of our patients to help guide and answer any questions that they may have.
For more information or to make an appointment, please call us on 9689 4477.
Thanks again for your support and understanding during this time!
COVID-19 CORONAVIRUS UPDATE - 3RD APRIL 2020
Our team has put together a short video to update our patients about the COVID-19 situation. Stay safe!
COVID-19 CORONAVIRUS UPDATE - 24TH MARCH 2020
Hope everyone is staying safe and practicing social distancing as well as correct hand hygiene habits.
The Australian Dental Association (ADA) has briefed us with the following update:
Operation Level - Level 2 (Reduce)
We are deferring routine dental treatment that is considered to be non-urgent
Until further notice, we will be providing emergency dental treatment
We understand the need for self-isolation in order to flatten the curve, so in the event that you cannot come in or not sure if you should come in we are offering teledentistry consultations.
Teledentistry is the use of online video chat to communicate and consult with patients. This is a free service to guide you, there are so many things we aren’t sure of at the moment, don’t let dental discomfort be one of them.
To find out more about this service, click here.
Once again, thank you for your understanding, we will ensure to keep you updated.
Fine Smiles Dental
COVID-19 CORONAVIRUS UPDATE - 23RD MARCH 2020
Our thoughts are with the people who have been affected by this unprecedented event and we commend the healthcare workers around the world who are on the front line working to contain COVID-19 Coronavirus.
As you may have heard the Victorian Government is planning to implement a shutdown of all non-essential activity over the next 24 hours and we are currently working through what this means for our practice and our patients.
In the meantime, our clinic will be open and here to help you with any of your dental needs. We have previously been advised by the Federal Government that dentistry is considered an "Essential Service".
Our clinic continues to follow guidelines provided by the Government, Australian Dental Authority and local health authorities to protect the health and well-being of our patients and staff.
Thank you for your understanding, we will ensure to keep you updated. In the meantime please continue to practice social distancing, keep safe and be kind to one another.
Fine Smiles Dental
COVID-19 CORONAVIRUS UPDATE - 16TH MARCH 2020
Fine Smiles Dental want to lend our sympathy to those affected by COVID-19 Coronavirus.
Our practice has and always will strive to keep our patients and staff healthy by continuing to offer high quality dental care during our regular opening hours. At this time, we have no plans to restrict our hours or services. We also want to update you on the precautionary measures we have taken to protect the health and safety of our patients and staff:
We have a stringent hand washing routine and glove use policy along with our usual and thorough OH&S compliant standards, we are taking additional measures to keep our patients healthy and free of concern.
Cleaning stations are readily used by our team to ensure frequent and thorough hand-washing. Hand sanitation stations have been set up throughout the clinic.
Health & Safety
All Fine Smiles Dental team members are being screened for increased body temperatures daily.
We will also be screening every patient for fever/increased temperatures.
When to reschedule
In an effort to remain open during normal hours, and to keep our staff healthy and do our part in helping to stall the spread of COVID-19, we kindly ask any patients who are currently experiencing the following symptoms to call and reschedule their appointments:
Shortness of Breath
Additionally please contact us to reschedule your appointment if:
You have returned from overseas in the last 14 days or,
Have been in close contact with anyone who has travelled in the last 14 days that has been confirmed to have Coronavirus
Emergencies (for those who have symptoms):
If you are experiencing any of the above listed symptoms, and need emergency dental care, please visit your local GP as they are better equipped to serve you while also helping to contain the COVID-19 virus.
Alternatively, you can contact the Royal Dental Hospital of Melbourne (RDHM) on 03 9341 1000.
We are closely monitoring updates from the ADA (Australian Dental Association) to ensure we're prepared and taking necessary precautions to address this evolving situation as the health and safety of our patients and our staff is our top priority.
Thank you for your understanding, we will ensure to keep you updated.